Your Cart: 0 item(s)

Call Us

Tel. (03) 9703 2900
Fax. (03) 9702 3465
info@endlc.com.au

 
 
 

Product Warranty

Endeavour Life Care is one of the few remaining local manufacturers of Home Health Care equipment in Australia, combined with our 25+ years of experience in the industry we are in a unique position to customise most of our products to suit your specific needs, whilst maintaining our own high level of quality control. Endeavour Life Care boasts some of the highest Safe Weight Ratings available in the Australian Home Health Care industry, and guarantee our workmanship with a 12 month manufacturer’s warranty as well as a 7 working day returns policy* on all our products.

* Unfortunately, due to government hygiene regulations and stipulations, bath, toilet and aids to daily living products cannot be returned or exchanged. Please read our Return & Exchange Policy below for more details.

 
 
 

FAQs – Product Warranty

What is covered under warranty?

Our warranty terms cover manufacturing defects only and not general wear and tear or damage caused by the misuse of products. Warranty is only extended to products purchased through Endeavour Life Care.

I have not used the shower stool. Can I still return it within 7 days?

Unfortunately, due to government hygiene regulations and stipulations, bath, toilet and aids to daily living products cannot be returned or exchanged. Please call our friendly customer service team for clarification.

What sort of time frame can I expect for my repair?

With a dedicated and trained repairs team on hand, we do our best to get repairs completed in a timely manner. We are generally able to make an assessment of the repair within 5 working days of receiving a claim (provided the item in question is available for assessment). However, as we do not carry a full supply of spare parts on all our products, we are often subject to the availability of such parts through our suppliers.

Does Endeavour Life Care perform repairs on-site?

We are generally able to make an assessment of what is required for a repair on-site, however, as many repairs require installation, specialised tools and equipment, and the removal of specific parts, we are not always able to complete the repairs on-site and will often need to bring the product back to our warehouse for further repairs.

Can I carry out the repairs myself?

We are more than happy to supply & deliver the parts required for you to carry out your own repairs, however, we cannot supply any tools or equipment. Please also note that any repairs or alterations made to products that are not carried out by our own repair team will void the warranty of the product.

 

Repair & Maintenance Request

Please let us know the nature of your request and we will contact you as quickly as possible.

First Name
Last Name
Was the product purchased through us?
Phone No
Email
Nature of your request
Comment
 

TERMS

Endeavour Life Care has earned an enviable reputation as a holistic provider of quality products and services to the healthcare industry in Australia. Our focus is enhancing the quality of life and independence for our valued clients. We achieve this through our customer facing approach, commitment to service excellence and providing quality,

Endeavour Life Care has earned an enviable reputation as a holistic provider of quality products and services to the healthcare industry in Australia. Our focus is enhancing the quality of life and independence for our valued clients. We achieve this through our customer facing approach, commitment to service excellence and providing quality, earned an enviable reputation as a holistic provider of quality products and services to the healthcare industry in Australia. Our focus is enhancing the quality of life and independence for our valued clients. We achieve this through our customer facing approach, commitment to service excellence and providing quality,