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Tel. (03) 9703 2900
Fax. (03) 9702 3465
info@endlc.com.au

 
 

PRODUCT RETURN / EXCHANGE POLICY

All standard products purchased are covered by the following standard Refund & Exchange Policy: Custom made products cannot be returned, exchanged or refunded.

 

REFUND POLICY

If pre-arranged with Endeavour Life Care and on the condition the product purchased is to be trialed with a Therapist, or advice is pending from a therapist, any purchaser may, within 2 business days of initial purchase date, request a refund for bath, toilet or aids to daily living product purchased. *

Any purchaser may, within 7 business days of initial purchase date, request a refund for a non bath, toilet or aid to daily living product purchased.*

Items must be returned to the company’s principle place of business in original packaging, in an unused, resalable condition. Condition to be determined by Endeavour Life Care, Endeavour’s decision on condition of product will be final and not negotiable.

Refunds will be issued ONLY to the individual who paid for the originally purchased item/s (not necessarily the recipient of the item/s.

Shipping and handling fees are non-refundable

 

EXCHANGE POLICY

If pre-arranged with Endeavour Life Care and on the condition of the product purchased is to be trialed with a therapist, or advice is pending from a therapist, any purchaser may, within 2 business days of initial purchase date, request an exchange for bath, toilet or aid to daily living product purchased.

Any purchaser may, within 10 business days of initial purchase date, request on exchange for a non bath, toilet or aid to daily living product purchased.

Items must be returned to the company’s principle place of business in original packaging, in an unused, resalable condition. Condition to be determined by Endeavour Life Care, Endeavour’s decision on condition of product will be final and not negotiable.

Exchange requests must be made in writing and reference the original purchase order.

Products are exchangeable for products only.

Exchanges will take place within 10 business days of receipt of returned item.

Any additional delivery/installation charge will be charged as per normal agreement with client.

*Due to government hygiene regulations and stipulations, bath, toilet and aids to daily living products cannot be returned or exchanged if they have been used. We reserve the right to refuse refund/exchange if item/s purchased was prescribed by a health professional, ie. Occupational Therapist/ Physiotherapist.