DELIVERY AVAILABLE AUSTRALIA WIDE       |       SAFE AND SECURE PAYMENTS      |       Massive RANGE WITH EXPERT ADVICE

Section 1: General Enquiries

- We’re located at 37-41 Hallam South Road, Hallam.

- To find us, look for a large orange sign with the number ‘37’ at the entry to our car park.

- Another good landmark to look for is a 7/11 Service Station next to Melverton Drive where the Endeavour Life Care driveway is directly opposite.

- We offer a large range of mobility & safety healthcare products, often referred to as “Home Care Equipment”
- Designing, manufacturing and installing Home Modifications for the elderly and disabled.
- Repairs & customisation of our products.
- Facility fitouts-specialising in clinical & aged care solutions.

- Yes, Endeavour Life Care is a registered NDIS service provider.

Section 2: Product Enquiries

- Yes, in most cases our products comply with relevant Australian Standards or sections of similar standards, however there aren’t always applicable Australian Standards for each product or category of products we offer.

- Generally yes, but please see product descriptions and specifications for confirmation.

- Most products have been weight tested with their specific safe working load being outlined in their product specifications.

- The safe working load has been established to ensure safety, durability and reliability of the product for the user.

We have a large range of product available for hire; each product has daily cost for hire and requires a deposit that is refunded once the product has been returned in the same condition as it was originally hired to you in.

- There is a minimum 10 day hire period as our hire prices are very affordable.

- We require a valid credit card and Driver’s License when hiring any of our products.

- You will receive an invoice at the end of each calendar month for the period within that month (e.g. if you end your hire on the 2nd of Jan, you will receive an invoice at the of Jan for 2 days only)

Section 3: Home Modifications

-  The Initial site Inspection with measure and quote is free and no obligation

- Yes you can. A Joint inspection can be arranged with our installers and with the client’s chosen health professional (Generally Occupational Therapists). This allows us to work collaboratively in assessing the best way to meet your clients’ needs.

- At a minimum we require: client details (name, address and contact details), but the more information we get the easier it will be for us to give you an accurate estimate. This might be: type of funding (SWEP, DVA, TAC, private, etc.), any drawings, pictures, measurements, recommendations from a prescriber - generally an Occupational Therapist.

- Photos should be of area of that the modifications are needed, this helps out installers assess jobs before coming out to do their site inspections and measurements.

- Unfortunately most our site inspections take place first thing in the morning as installers are performing installs throughout the day, if this is a problem make sure to contact our Home Modifications team to discuss options.

-  Yes, we are generally able to provide a temporary ramp but it’s subject to the job specific conditions.

- Time frames for bathroom modifications can vary especially if there are unexpected complications, but generally they are completed in less than 30 days.

- Time frames for bathroom modifications can vary especially if there are unexpected complications, but generally they are completed in less than 30 days.

Yes, we are a registered NDIS service provider.

Section 4: Payment Information

- We accept online payments through our website and online banking transfers through BPAY.

- We accept credit card payments over the phone.

- We can accept direct deposits made by visiting any commonwealth bank branch.

- We do accept cheques but please make sure to make it out to the correct company: ELC Home Modification for any home modification works or Endeavour Life Care for any product purchase, hire or service.

- Generally we don’t offer COD, because we use our external couriers for delivery. Please contact our office to discuss options.

- It depends on your Insurance provider and your level of cover. We recommend you refer back to your Health Fund to see what extras you might have within your policy to cover such expenses.

- Unfortunately we do not offer layby or payment plans; we do however offer a hire to purchase program. Please contact our Accounts team to discuss your options.

Section 5: Delivery

- Yes, we do deliver interstate. Freight will be calculated and quoted on a case by case basis, depending on the location and size of delivery.

- Due to OH&S and Insurance guidelines, we are unable to move your furniture and our team must always have protective footwear on, to ensure their own safety.

Section 6: Warranty & Returns

- Please refer to company policy located on the forms page of our website.

- Most of our products are covered by a 12 month warranty with proof of purchase from Endeavour Life Care required. The warranty terms only cover manufacturing defects and not damage caused by the misuse of products.

- Our warranty does not cover general wear and tear on product.

- Please refer to specific product information to verify the period

- Unfortunately, we do not. We would suggest you trade through Gumtree, Ebay or advertise on local noticeboards.

- Alternately, contact your local Rotary or Lions Club and consider donating the goods.

- Local charity organisations such as The Salvation Army will accept donation of Goods such as Wheelchairs/Wheeled Walkers. Hygiene goods are generally not accepted

Section 7: Product Repairs

- Yes we can. There will be a call out fee and you will be charged for parts & labour.

- Alternately, if goods can be returned to our showroom then repairs on a Endeavour Life Care product can be undertaken in-house

- Endeavour Life Care does carry a range of parts and accessories that can be purchased. Any repairs undertaken on your own equipment may void any warranty.

- Unfortunately we do not carry spare parts for other manufacturers’ goods and our technicians don’t have the expertise to address repairs on their equipment. We can however offer repairs on any endeavour life care manufactured products.

Section 8: Trials & Services

- If you have an Occupational Therapist involved, they can arrange a trial for you.

- Alternately you can consider hiring for short term to test the suitability of the product.

-  You can obtain the service of an occupational therapist through a referral from your General Practitioner.