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General Enquiries

- We’re located at unit 3 152 Bangholme Road, Dandenong South.

- We offer a large range of mobility & safety healthcare products, often referred to as “Home Care Equipment”
- Designing, manufacturing and installing Home Modifications for the elderly and disabled.
- Repairs & customisation of equipment.
- Facility fitouts-specialising in clinical & aged care solutions.

- Yes, Endeavour Life Care is a registered NDIS service provider.

It’s always okay to speak up. As a registered NDIS Provider, you can contact us if you feel unsafe or unhappy with your NDIS supports or services we provide. Get in touch via the Contact Us page on our website.

As an NDIS participant, or an interested party to a participant you can also make a complaint directly to the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NDIS Commission). To find more infomation about this, including versions in several other languages and in Braille, please visit the NDIS Commission website by clicking the link here

Product Repairs

- We sure do. Unlike other equipment suppliers, we don't charge for labour in 15min or hour blocks. Instead, we offer a flat rate (for Melbourne suburbs) of $88 for small/medium items (rollators, wheelchairs, etc.) and $188 for larger items (e.g. scooters, lift chairs and hoists) + the cost of any parts required. This way you know the costs upfront, rather than finding out after the fact that your bill is hundreds of dollars. 

- Included with the repair is a free service 

- We also charge a collection/return fee of $44 for smaller and $88 for larger items if you are unable to bring your equipment to an Endeavour Life Care outlet 

- Our industry trained repair technicians can repair most equipment, we carry parts for all major brands in Australia, but in some cases we wont be able to source the parts you need. If we're unable to complete a repair you will not be charged (except collection/delivery fees)

- Endeavour Life Care does carry a range of parts and accessories that can be purchased, however, any repairs undertaken on your own equipment may void any warranty.

Product Enquiries

- Yes, in most cases our products comply with relevant Australian Standards or sections of similar standards, however there aren’t always applicable Australian Standards for each product or category of products we offer.

- Generally yes, but please see product descriptions and specifications for confirmation.

- Most products have been weight tested with their specific safe working load being outlined in their product specifications.

- The safe working load has been established to ensure safety, durability and reliability of the product for the user.

We have a large range of product available for hire; each product has daily cost for hire and requires a deposit that is refunded once the product has been returned in the same condition as it was originally hired to you in.

- There is a minimum 10 day hire period as our hire prices are very affordable.

- We require a valid credit card and Driver’s License when hiring any of our products.

- You will receive an invoice at the end of each calendar month for the period within that month (e.g. if you end your hire on the 2nd of Jan, you will receive an invoice at the of Jan for 2 days only)

Home Modifications

-  The Initial site Inspection with measure and quote is free and no obligation

- Yes you can. A Joint inspection can be arranged with our installers and with the client’s chosen health professional (Generally Occupational Therapists). This allows us to work collaboratively in assessing the best way to meet your clients’ needs.

- At a minimum we require: client details (name, address and contact details), but the more information we get the easier it will be for us to give you an accurate estimate. This might be: type of funding (SWEP, DVA, TAC, private, etc.), any drawings, pictures, measurements, recommendations from a prescriber - generally an Occupational Therapist.

- Photos should be of area of that the modifications are needed, this helps out installers assess jobs before coming out to do their site inspections and measurements.

- Unfortunately most our site inspections take place first thing in the morning as installers are performing installs throughout the day, if this is a problem make sure to contact our Home Modifications team to discuss options.

-  Yes, we are generally able to provide a temporary ramp but it’s subject to the job specific conditions.

- Time frames for bathroom modifications can vary especially if there are unexpected complications, but generally they are completed in less than 30 days.

- Time frames for bathroom modifications can vary especially if there are unexpected complications, but generally they are completed in less than 30 days.

Yes, we are a registered NDIS service provider.

Payment Information

- We accept online payments through our website and online banking transfers through BPAY.

- We accept credit card payments over the phone.

- We can accept direct deposits made by visiting any commonwealth bank branch.

- We do accept cheques but please make sure to make it out to the correct company: ELC Home Modification for any home modification works or Endeavour Life Care for any product purchase, hire or service.

- Generally we don’t offer COD, because we use our external couriers for delivery. Please contact our office to discuss options.

- It depends on your Insurance provider and your level of cover. We recommend you refer back to your Health Fund to see what extras you might have within your policy to cover such expenses.

- Unfortunately we do not offer layby or payment plans; we do however offer a hire to purchase program. Please contact our customer service team to discuss your options.


- Yes, we do deliver interstate. Freight will be calculated and quoted on a case by case basis, depending on the location and size of delivery.

- Due to OH&S and Insurance guidelines, we are unable to move your furniture and our team must always have protective footwear on, to ensure their own safety.

Warranty & Returns



All standard products purchased are covered by the following standard Refund & Exchange Policy:  Custom made products cannot be returned, exchanged or refunded.


Any purchaser may, within 7 business days of initial purchase date, request a refund excluding bath, toilet or aid to daily living product purchased.* Items must be returned to the company’s principle place of business in original packaging, in an unused, resalable condition. Condition to be determined by Endeavour Life Care, Endeavour’s decision on condition of product will be final and not negotiable. Refunds will be issued ONLY to the individual who paid for the originally purchased item/s (not necessarily the recipient of the item/s. Shipping and handling fees are non-refundable


Any purchaser may, within 10 business days of initial purchase date, request an exchange for products excluding bath, toilet or aid to daily living product purchased. Items must be returned to the company’s principle place of business in an unused, resalable condition. Condition to be determined by Endeavour Life Care, Endeavour decision on condition of product will be final and not negotiable. Exchange requests must be made in writing and reference the original purchase order. Products are exchangeable for products only. Exchanges will take place within 10 business days of receipt of returned item. Any additional delivery/installation charge will be charged as per normal agreement with client.



*Due to government hygiene regulations and stipulations, bath, toilet and aids to daily living products cannot be returned or exchanged. We reserve the right to refuse refund/exchange if item/s purchased was prescribed by a health professional, ie. Occupational Therapist/ Physiotherapist.


- Most of our products are covered by a 12 month warranty with proof of purchase from Endeavour Life Care required. The warranty terms only cover manufacturing defects and not damage caused by the misuse of products.

- Our warranty does not cover general wear and tear on product.

- Please refer to specific product information to verify the period

- Unfortunately, we do not. We would suggest you trade through Gumtree, Ebay or advertise on local noticeboards.

- Alternately, contact your local Rotary or Lions Club and consider donating the goods.

- Local charity organisations such as The Salvation Army will accept donation of Goods such as Wheelchairs/Wheeled Walkers. Hygiene goods are generally not accepted

Trials & Services

- If you have an Occupational Therapist involved, they can arrange a trial for you.

- Alternately you can consider hiring for short term to test the suitability of the product.

-  You can obtain the service of an occupational therapist through a referral from your General Practitioner.